Return Policy

Filigree Originals (our own handcrafted home decor): 30-Day Love-It Guarantee. Don't love it, we replace or refund. You have 30 days from delivery; if a piece arrives damaged, defective, or incorrect we replace it free or refund you. Changed your mind? Return it unused in its original packaging within 30 days — return shipping is the customer's responsibility.

Partner-brand pieces (Kalalou, Melrose, and other sourced décor): Arrives safe or we replace it free — 30 days. If your item arrives damaged, defective, or incorrect, we'll replace it at no cost.

Cultura Bebé (baby items): clearance — final sale as of October 1, 2026. These are the last of our stock at closeout prices, so they can't be returned or exchanged. If one arrives damaged or wrong, email us within 7 days with a photo and we'll replace it or refund you — nothing to send back.

You have 30 days from the date of delivery to request a return or exchange.

To be eligible for a standard return, items must be unused, in the same condition you received them, and in their original packaging.

The following items are non-returnable:

• Custom-made or personalized products
• Gift cards
• Digital products or downloadable content
• Cultura Bebé (baby) items — clearance, final sale (damaged or wrong on arrival: replaced or refunded within 7 days, nothing to send back)

Simply email us at returnsfiligree@gmail.com with your order number and the item details, and let us know which guarantee applies. We'll guide you through the process with care.

Please note: returns sent without prior approval cannot be accepted.

We want you to feel at home with your choice. If you'd like a different piece, the easiest way is to return your item and place a new order once your return is approved.

Once your return is received and inspected, we'll send you an update.

If approved, your refund will be issued back to your original payment method within 5-10 business days.

Please note, banks and card providers may take additional time to post the refund.

We stand behind the quality of our pieces. If your order arrives damaged, defective, or incorrect, please reach out within 30 days of delivery with photos so we can quickly make it right — a free replacement or refund, per the guarantee above.

Items replaced or refunded because they arrived damaged, defective, or incorrect — or because of our error — never cost you return shipping.

For buyer's-remorse returns outside of these guarantees, customers are responsible for return shipping costs. Original shipping fees are non-refundable.

We're here to support you every step of the way. Reach us anytime at returnsfiligree@gmail.com