Refund policy
Filigree Return Policy
Last updated: October 11, 2026
At Filigree, we believe home is where life's most meaningful moments unfold. Every piece you bring into your space should feel right. If something isn't what you hoped for, we're here to make it right.
The 30-Day Love-It Guarantee
You have 30 days from the date of delivery. Don't love it, we replace or refund.
- Arrived damaged, defective, or wrong? Email us within 30 days of delivery with photos and we'll replace it free or refund you. You pay nothing to return it, and in most cases we won't ask you to ship it back at all.
- Simply changed your mind? Return it unused, in the same condition you received it, and in its original packaging within 30 days of delivery. Return shipping is the customer's responsibility, and original shipping fees are non-refundable.
What we can't take back
- Custom-made or personalized products
- Gift cards
- Digital products or downloadable content
- Items clearly marked Final Sale on the product page
Discounted items, bundles, and free-gift promotions are covered by the guarantee like anything else. Only items marked Final Sale are excluded. If a free gift came with your order and you return the qualifying items, the free gift comes back too or its value is deducted from the refund.
How to start a return
Email maria@filigreehd.com with your order number and the item details, and we'll guide you through it. Returns sent without prior approval can't be accepted.
Exchanges
If you'd like a different piece, the easiest way is to return your item and place a new order once your return is approved.
Refunds
Once your return is received and inspected, we'll send you an update. If approved, your refund is issued to your original payment method within 5 to 10 business days. Banks and card providers may take additional time to post it.
Questions or support
Filigree Home Decor LLC, Colorado Springs, CO
Email: maria@filigreehd.com | Phone: (719) 271-2241
We reply within 24 to 48 hours, Monday to Friday.