Return Policy. Filigree Return Policy

Last updated: October 3, 2025

At Filigree, we believe that home is where life’s most meaningful moments unfold. Every piece you bring into your space should feel right—nurturing comfort, style, and joy. If something isn’t quite what you hoped for, we’re here to help make it right.

Returns

You have 30 days from the date of delivery to request a return.

To be eligible, items must be unused, in the same condition you received them, and in their original packaging.

The following items are non-returnable:

• Custom-made or personalized products
• Sale items or gift cards
• Digital products or downloadable content

How to Begin a Return

Simply email us at returnsfiligree@gmail.com with your order number and the item details. We’ll guide you through the process with care. Please note: returns sent without prior approval cannot be accepted.

Exchanges

We want you to feel at home with your choice. If you’d  like a different piece, the easiest way is to return your item and place a new order once your return is approved.

Refunds

Filigree Return Policy Last updated: September 16, 2026

At Filigree, we believe home is where life's most meaningful moments unfold. Every piece you bring into your space should feel right. If something isn't what you hoped for, we're here to make it right.

The 30-Day Love-It Guarantee You have 30 days from the date of delivery. Don't love it, we replace or refund.

• Arrived damaged, defective, or wrong? Email us within 30 days of delivery with photos and we'll replace it free or refund you. You pay nothing to return it — in most cases we won't ask you to ship it back at all.
• Simply changed your mind? Return it unused, in the same condition you received it, and in its original packaging within 30 days of delivery. Return shipping is the customer's responsibility, and original shipping fees are non-refundable.

What we can't take back

• Custom-made or personalized products
• Gift cards
• Digital products or downloadable content
• Items clearly marked Final Sale on the product page

Discounted items, bundles, and free-gift promotions are covered by the guarantee like anything else. Only items marked Final Sale are excluded. If a free gift came with your order and you return the qualifying items, the free gift comes back too or its value is deducted from the refund.

How to start a return Email returnsfiligree@gmail.com with your order number and the item details, and we'll guide you through it. Please note: returns sent without prior approval can't be accepted.

Exchanges We want you to feel at home with your choice. If you'd like a different piece, the easiest way is to return your item and place a new order once your return is approved.

Refunds Once your return is received and inspected, we'll send you an update. If approved, your refund is issued back to your original payment method within 5–10 business days. Banks and card providers may take additional time to post it.

Questions or support We're here every step of the way. Reach us anytime at returnsfiligree@gmail.com.